Etihad Rail Passenger Rules: Dress, Smoking, and Safety
A simple guide to Etihad Rail’s new travel rules and passenger charter.
Planning your next journey on Etihad Rail? To ensure a safe, respectful, and comfortable trip for everyone, Etihad Rail has introduced its new Passenger Charter. Here is a simple, straight-to-the-point guide to the rules you need to follow when travelling on the UAE's national railway.
1. Dress Appropriately and Modestly
To respect local cultural norms and standards in the UAE, all passengers must wear modest and appropriate clothing at all times while in stations and on board trains. Please avoid wearing:
- Transparent or revealing clothing
- Garments with offensive images, slogans, or language
Etihad Rail staff have the authority to refuse entry to any passenger whose clothing is inappropriate or could soil or damage the train and other passengers' belongings.
2. Respectful Behaviour and Courtesy
To make the journey pleasant for all passengers, polite behaviour is required in all ticketed areas, stations, and trains. Please keep these guidelines in mind:
- Avoid loud, offensive, or threatening language. Behaviour that disturbs or harasses others is strictly prohibited.
- Always follow the directions of the staff and queue in designated lines. Queue jumping is not allowed.
- Use headphones when listening to music or watching videos on mobile phones, tablets, or laptops. Keep the volume at a reasonable level so it does not disturb others.
3. No Smoking and Strict Rules on Prohibited Items
To protect public safety and health, Etihad Rail has set strict rules regarding items brought on board:
- No Smoking: Smoking is completely banned in all ticketed areas, stations, and trains. This includes cigarettes, cigars, pipes, e-cigarettes, and vapes.
- Dangerous Items: Passengers must not carry matches, lighters, or flammable materials outside of permitted areas. Do not bring any items that could pose a safety risk or damage the property.
- Illegal Substances: Carrying or consuming controlled substances or narcotics is strictly forbidden under UAE law.
4. Public Health and Train Safety
Your safety and well-being are the top priorities. Passengers must not:
- Travel if they are suffering from an infectious disease that could endanger public health.
- Tamper with train doors, misuse emergency alarms, or ignore safety instructions.
- Disrupt train operations or cause any public nuisance.
5. No Unauthorized Commercial Activities
To maintain a peaceful environment, the following activities are not allowed on trains or inside stations without official written permission from Etihad Rail:
- Selling goods or services
- Advertising or distributing promotional materials
- Conducting surveys or begging
Compliance with UAE Laws
Etihad Rail reminds all travellers that violating these conduct rules may lead to legal action under UAE law. The operator reserves the right to notify the relevant authorities and recover any costs for damages caused.
Have a safe, smooth, and pleasant journey with Etihad Rail!
AI contributed to the creation of this article.