UAE Happiness Index: Highest Ranked Government Entities Announced

Publish date: Thursday، 19 January 2023

UAE Happiness Index: Highest Ranked Government Entitles Announced

The results of the Dubai Government Customer and Employee Happiness Indexes for the year 2022 were announced on Wednesday by H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of The Executive Council of Dubai.

The Crown Prince of Dubai said: “The Employee Happiness Index 2022 saw Government of Dubai entities achieving an average employee happiness rate of 88%.”

These government institutions ranked highest in Customer happiness:

Mohammed bin Rashid Housing Establishment, which scored 97.4%.
Dubai Chambers, which scored 97%.
The Dubai Corporation for Ambulance Services scored 94.4%.

These government entities ranked highest in Employee happiness:

Mohammed bin Rashid Housing Establishment, which scored 95%.
Dubai Police, which scored 94.6%.
The General Directorate of Residency and Foreigners Affairs, which scored 94.2%.

As part of @HHShkMohd’s vision to ensure excellence in government services, we released the results of the Dubai Government Customer & Employee Happiness Indices for 2022, which saw average scores of 86% & 88% respectively. Congratulations to @mbrhe_gov for topping the rankings. pic.twitter.com/GOEpYNAkCt
— Hamdan bin Mohammed (@HamdanMohammed) January 18, 2023

Each entity that scored below the average rate in both indexes will have a time-bound improvement target set by the Dubai Government Excellence Programme.

The main index includes four sub-indicators: positivity at work, job harmony, job satisfaction and loyalty.

Since its launch in 2004, the Government of Dubai Customer Happiness Index has seen exceptional growth.

UAE Happiness Index: Highest Ranked Government Entities Announced

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