Dubai Has Become The World’s First Paperless Government

Publish date: Sunday، 12 December 2021

His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of The Executive Council of Dubai, today announced that the emirate has become the world’s first paperless government.

"Today marks the beginning of a new stage in Dubai’s journey to digitise life in all its aspects – a journey rooted in innovation, creativity, and a focus on the future," said HH Sheikh Hamdan.

His Highness said that the next stage will be marked by advanced strategies to create and enhance digital life in Dubai over the next five decades.

"Four years ago, HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, had a vision that no Dubai Government employee or customer would need to print any paper document after 2021," HH Sheikh Hamdan said. "Today, that promise has been fulfilled."

All internal and external transactions and procedures in the Government of Dubai are now 100% digital and managed from a comprehensive digital government services platforms, he noted.

With the Dubai Paperless Strategy fully implemented, no employee or customer of the Dubai Government will need to print any paper documents or transactions, unless they personally prefer to do so. Printing can be done at service or typing centres.

This achievement consolidates Dubai's global position as a pioneer and role model in developing integrated digital services that enhance the customer experience.
— Hamdan bin Mohammed (@HamdanMohammed) December 11, 2021

By the end of the fifth phase, the Strategy was fully implemented across all 45 government entities in the emirate. These entities provide more than 1,800 digital services and over 10,500 key transactions.

Digitalisation will also help provide exceptional experiences for residents through the DubaiNow application, which allows access to more than 130 smart city services in 12 major categories.

Dubai Has Become The World’s First Paperless Government

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