UAE's Five Best And Worst Government Entities To Be Announced
- Publish date: Thursday، 03 June 2021
Sheikh Mohanned directed a comprehensive assessment of more than 1,300 digital and smart services provided by ministries and government departments.
"Today we directed a thorough evaluation of digital and smart services provided by federal government ministries and departments," said His Highness Sheikh Mohammed bin Rashid in a tweet.
Read More: UAE: Most in Demand Jobs in 2021
Stressing the importance of delivering the best services in the world, His Highness said it is a top priority and the focus of government work in the UAE, and that providing an ideal experience for customers in obtaining government services through digital channels is the first and primary goal that the government is working to achieve.
"Evaluation in the UAE government is a constructive approach aimed at celebrating excellence and touching aspects of improvement and development. And rewarding the diligent is a message to our government work team that every diligent in the UAE government has all appreciation, encouragement and support," he said.
وجهنا اليوم بإجراء تقييم شامل للخدمات الرقمية والذكية المقدمة للجمهور عبر كافة مؤسسات ووزارات الحكومة الاتحادية .. ٤ سبتمبر القادم بإذن الله سنعلن عن أفضل وأسوأ خمس جهات حكومية.. والله الموفق ..— HH Sheikh Mohammed (@HHShkMohd) June 2, 2021
The evaluation focuses on the customer’s experience through digital channels in terms of:
- Ease of obtaining service and information
- The optimal experience of government service
- Reducing the steps for applying for the service
- Paying fees smoothly and easily
- The accuracy of procedures
- Following up on the status of requests
- Speed of completion
The UAE Strategy for Government Services aims to boost UAE’s competitiveness in the services’ sector and position it as the best in the world in rendering government services.
The strategy will carry out more than 28 initiatives by 2023 to enable providing advanced and efficient digital services, accessible to customers from anywhere 24/7.