DXB Airports to Soon Offer 24/7 WhatsApp Customer Service

  • Publish date: Wednesday، 20 July 2022
DXB Airports to Soon Offer 24/7 WhatsApp Customer Service

Passengers travelling through Dubai International Airport (DXB) can now access customer care services through an ‘always-on’ integrated contact centre.

The service boasts 24/7 bilingual automated flight status check without speaking to an agent. 

Automated routing has been made available to key Dubai Airports partners, including Emirates, dnata, the General Directorate of Residency and Foreigners Affairs (GDRFA), Dubai Customs and the Road Transport Authority.

“Our customers can now enjoy timely and efficient support across all contact centre channels in real-time and on their channel of choice,” said Paul Griffiths, CEO of Dubai Airports.

He added, “The new DXB contact centre exemplifies how Dubai Airports is making significant enhancements to the guest experience at every customer touchpoint.”

“It is our commitment to deliver a best-in-class guest experience with every conversation while creating a safe, smooth, fast, and enjoyable journey,”

“The investment in customer service excellence at DXB supports the vision of the Dubai government to deliver innovative and integrated customer service,” he stated.

You can soon contact the service Through a verified WhatsApp account at 04-224 5555 (coming soon)