Dubai Airports Offer Program to Ease People of Determination Travel

Dubai Airports will offer a program to ease the travel experience for all people of determination (POD) that travel through Dubai International (DXB). There will be two phases of the program over two years and it unite service partners across DXB to boost the travel experience for passengers with autism, chronic fatigue, and PTSD (post-traumatic stress disorder).

Dubai Airports will introduce a travel planner for pre-travel preparation and an Autism Friendly Route.

Travellers will get a prioritised route through check-in, passport control, security check point and boarding, which can be availed when wearing the sunflower lanyard. These lanyards are a globally recognised symbol of a hidden impairment and can be worn by anyone who might require extra help.

Key training materials will be distributed across all airport entities, ensuring that POD travellers are met with consistent support and a positive customer experience. Dubai Airports has been accredited by the Dubai Autism Centre as an autism-friendly environment.

The second phase of the roll-out will see additional, innovative solutions, including connected airports, quiet rooms, and an airport safari tour.