UAE To Launch First Ever Metaverse Customer Happiness Service Center

  • Publish date: Wednesday، 26 January 2022
UAE To Launch First Ever Metaverse Customer Happiness Service Center

The UAE has launched the world's first Metaverse customer happiness service center at the Arab Health 2022, the first experience of its kind in a health exhibition in the world.

Although the full version of the MoHAP MetaHealth platform is expected to be launched by mid-2022, visitors to Arab Health 2022 will have the opportunity to instantly teleport into the world of MetaHealth and choose to speak with a real employee from the Customer Happiness Center in a must-try experience.

The new technology also provides an opportunity for customers to join the MetaHealth space and move from their current location to the Ministry’s virtual Customer Happiness Center, without actually crossing the distance between the two areas. Customers, then, can request information, submit documents, pay fees and more, with the actual faces of users being displayed in the virtual room instead of avatars.

The new service also provides a tangible solution for the people of determination who are unable to move physically from their homes to one of the Ministry's customer happiness centers and finish their transactions smoothly.

Dr. Muhammad Salim Al Olama, Under-Secretary of the Ministry and Chairman of the Board of Directors of the Emirates Health Services, explained that the ministry intends to expand the range of services it provides through the virtual environment offered by this innovative technology, so as to continue its pioneering journey towards the improvement of the quality of life of the community.

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